General Terms and Conditions
General Conditions of Sale (GCS)
These General Conditions of Sale (hereinafter “GCS”) govern the contractual relations between:
Olinwanbeauty Status: Individual entrepreneur
Address: 229 rue Saint-Honoré, 75001 Paris, France
SIRET number: 980 195 085 00017
Email: ilona@frenchielovekorea.com
Website: https://frenchielovekorea.com/
And any natural or legal person (hereinafter “the Customer”) wishing to make a purchase via the website https://frenchielovekorea.com/ .
1. Acceptance of the T&Cs
By placing an order on the website, the Customer acknowledges having read these General Terms and Conditions and accepts them without reservation. These General Terms and Conditions prevail over any other document.
2. Products
2.1. Product characteristics
The products offered for sale are presented on the site with the greatest possible accuracy. However, minimal differences may exist between the photographs and the products delivered.
2.2. Availability
Products are available while stocks last. In the event of unavailability, the Customer will be informed by email and refunded within 14 days.
3. Order
3.1. Order process
To place an order, the Customer must:
- Select the products and add them to the cart.
- Validate the basket after verification.
- Provide the necessary personal information.
- Proceed to payment using the proposed methods.
3.2. Order confirmation
Once the order is validated, the Customer will receive a confirmation email. This confirmation constitutes proof of the transaction.
4. Price and payment
4.1. Price
Prices are listed in euros, all taxes included. Shipping costs are added at checkout.
4.2. Payment
Payment is made online using secure methods (credit card, PayPal, etc.). Orders are only confirmed after payment has been received.
5. Delivery
5.1. Delivery terms
Products are delivered to the address indicated by the Customer when ordering. Delivery times are indicative and may vary depending on the destination.
5.2. Delivery costs
Shipping costs are calculated based on the weight and destination of the order. They are indicated before confirming the order.
5.3. Delivery problems
In case of damaged or missing package, the Customer must report the problem to Olinwanbeauty within 48 hours of receipt.
6. Withdrawal and returns
6.1. Right of withdrawal
In accordance with Article L221-18 of the Consumer Code, the Customer has 14 days from receipt of the products to exercise their right of withdrawal without having to provide reasons or pay penalties.
6.2. Return procedures
To exercise this right, the Customer must notify their decision by email to [Email address]. The products must be returned in their original condition and packaging. Return shipping costs are the responsibility of the Customer.
6.3. Reimbursement
Refund will be made within 14 days of receipt of the returned products.
7. Guarantees
7.1. Legal guarantee
The products benefit from the legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).
7.2. Exclusions
Warranties do not cover normal wear and tear, misuse or improper maintenance of products.
8. Liability
Olinwanbeauty cannot be held responsible for indirect damages resulting from the use of the products or the temporary unavailability of the site.
9. Intellectual Property
All elements of the site (texts, images, logos, etc.) are protected by copyright. Any reproduction or use without authorization is strictly prohibited.
10. Personal data
The personal information collected is necessary for order processing. It is processed in accordance with the General Data Protection Regulation (GDPR). The Customer has the right to access, rectify, and delete their data.
11. Claims and Disputes
In the event of a dispute, the Customer may submit a complaint to Olinwanbeauty by email. If no amicable solution is found, the French courts will have sole jurisdiction.